페이지 정보작성자 악동팀 작성일20-06-09 01:15 조회10회 댓글0건
y have to remain serious. The same goes 롤듀오 for judges, who have to stay neutral,??Lee said.There are about 7.4 million emotional laborers, accounting for 43.5 percent of the total labor force, according to data from the Ministry of Employment and Labor.Some 43 percent of emotional laborers report having experienced emotional abuse and 26.6 percent struggle with depression, research by Korea University College of Medicine showed. According to Lee, there are a number of factors that lead people to accept behaviors that overstep the boundaries, resulting in distressing emotional labor.?쏞ustomer-centered 롤듀오 management and marketing strategies used by companies is a reason. The quality of products are mostly similar, so customer service and customer relations have become variables in earnings, which entails unconditional politeness and apologies. Some customers who have become accustomed to this think they have a right to such (unconditional) service,??Lee said.?쏛s South Korea becomes increasingly individualistic, people 롤듀오 feel a growing urge to feel a sense of relative superiority. In reality, it is difficult for such urges to be fulfilled. Consequently, people take the opportunity to express and feel superiority as a customer,??Lee added.Lee mentioned Hyundai Card as a prime example of a company that has seen an upgrade in the quality of its service since taking steps to protect its call center agents.In 2012 Hyundai Card implemented a policy that allows workers to end phone calls if customers use abusive language. Call center agents are to give out warnings, which vary depending on the severity of the abuse, and hang up the phone if the harassment continues.After adopting the policy, the proportion of consultants with high
등록된 댓글이 없습니다.